Frequently Ask Questions

Q. How long will it take for my website to be designed?

Answer: Our standard project handover deadline is 28 working days but it depend on the system’s requirements. If you have an urgent deadline for your project we will endeavour to meet it for you. Most commonly, project completion is delayed as a result of waiting for contents to be sent to us by the client.

Q. Will we have a meeting in connection with the system design?

Answer: It is only necessary in case of corporate design with specific system functionality, but in many cases a meeting isn’t important since we generally contact via email and telephone. We email our client various design layouts, and discuss its functionality.

Q. Do I need to buy a domain name and hosting space?

Answer: You do need a domain name and hosting space. Our package services include thr domain name and hosting which is freely available for you.

Q. What is included with the basic package and how much does it cost?

Answer: Our basic website design package starting from just £470 includes:
• Professionally designed website
• Design layout for revisions
• Website design images/photography
• Flash animation
• Logo and branding creation
• Domain registration and hosting
• Website management and support
• Search engine optimisation
• Multiple email accounts
• Visitor statistics
• Browser compatible
• Free Google AdWords Vouchers
• No hidden charge
• All packages are upgradeable to meet business needs

Q. Once my project is completed, what after sale services do you offer?

Answer: We fully support any project that we have completed and are always available should you encounter any problem or require further enhancement. We offer system maintenance services so, that you will have complete backup of your site.

Q. Do I have to keep my hosting service with you forever, or can I move it to another supplier if I wish?

Answer: You can move your website to another hosting provider at anytime. We provide site backup service, so you can have your data whenever you need.

Q. In what format should I supply photographs of my business for developing the website?

Answer: It is helpful if you can send it via an electronic format photograph, for example, files output from digital camera, JPEG, GIF, PNG etc.

Q. I heard that there are hidden costs associated with web design and development services, is this true?

Answer: No, there is no hidden cost. We discuss website requirements first and then we quote a price. Once you place an order we strictly adhere to the arranged cost.

Q. Do you guarantee that my site always will be available?

Answer: None of the hosting service provider can guarantee 100% uptime. However, we can say that our servers have had 100% uptime since many years. Should our servers have any problem we do have a backup and risk contingency plan to quickly deal with this issue.

Q. Can I get independent email with website?

Answer: Yes you can have email and you will may probably wish to set-up several emails address e.g. info@your_domin.com, sales@your_domain.com, or your_name@ your_domain.com.

Q. Can I see how many visitors have browsed my website?

Answer:Yes we integrate a web tracking software which records visitors where they visited from and which pages they looked at, which search engines are being used, which phrases are typed into what search engines and many more interesting web tracking facts which you should find useful information for further online marketing campaign.

Q. Is there any training provided with the Content Management System (CMS)?

Answer:The Content Management System (CMS) is really easy and does have explanatory notes included where necessary. However, we will also be available if you have any queries regarding your developed system.

If you would like to discuss your website or corporate software design and development requirements call us on 0121 403 3019 or click here… to get a quote for your project.

0121 403 3019 Sales & support hotline

Call us to discuss your requirements or to request a demo. Our dedicated team will help you find the best solution.


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Contact Us

84F Vyse Street, 2nd Floor,
Birmingham, B18 6HA
United Kingdom
Tel: +44 (0)121 403 3019
Email: info@cycoll.com

55 Newhall Street,
Birmingham, B3 3RB,
United Kingdom
Tel: +44 (0)121 403 3019
Email: info@cycoll.com


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